FAQ

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Where does this store ship from?

Naperville, IL – 30 Minutes outside of Chicago

What is this store's return and exchange policy?

Due to the custom, handmade nature and small size of this shop, no returns or refunds are given at this time. Please email me if you have any questions or reservations on an item. Read sizes and information carefully!

What sizes are available?

All girls garments are available in the following sizes: XS-S-M-L Translated to 3/4 5/6 7/8 10/12. Please specify size when placing your order online.

Do you accept orders placed outside of the US?

We sure do!

How long will it take to receive my order?

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

What if my package gets lost in the mail?

While that is unlikely, insurance is available at your request. It is not included in the price, so you will have to pay extra. Insurance ensures that if your package doesn't arrive or is damaged, the USPS will refund the full amount you paid.

How should I care for my garment?

For best results, and even longer wear, please only gentle wash your garment in cold water. Lay flat to dry, or stick in the dryer on no heat.

How do I pay for my order? Is it secure?

The Big Cartel checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Big Cartel has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.

What if something is wrong with my order?

If you have a problem with an order from this store, please contact the store directly: Jennifer(at)bellasophiaclothing(dot)com or bellasophiaclothing(at)gmail(dot)com. Orders processed and shipped within 5-7 days. Standard shipping time is from 3-7 days based on location. 6.95 flat rate shipping. Please ensure your shipping address is current before placing your order. We ship via USPS - please note we will utilize your paypal email as the main mode of communication and will send you your shipping tracking numbers to that email. Please make sure to check it. If you have any concerns that need to be addressed outside of email - you can call our customer service number at: (331) 444-2330

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